| Relevancy |
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Customers complain that the platform isn’t what they expected when they signed up. |
Add an explainer video to better educate visitors about the platform |
| Clarity |
Hero doesn’t explain product clearly. |
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Completely remake the hero section, including featuring our product in action. |
| Value |
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Evoice hits home how there’s “no hardware, no hassle.” |
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A lot of free-trialers are surprised to find out that we integrate smoothly with Slack. |
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Double-down on how quick/easy it is to implement with nothing more than your phone. |
| Make our slack integration a prominent value prop - or, test a landing page entirely built around this integration. |
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| Friction |
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Honeypot minimizes friction by letting folks sign up with Facebook. |
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Customers are surprised by the amount of work they have to do to implement the free trial version. |
Add section that explains the onboarding process. |
| Add FB login capabilities |
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| Consider targeting more senior-level audiences, who are likely to expect a more intensive onboarding experience. |
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| Distraction |
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An overwhelming number of users are clicking on the images on our features section. |
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Customers wonder why the free trial doesn’t include the cloud storage discussed on the landing page. |
Remove images completely/redesign features sections |
| Make images link to relevant pages |
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| Cut the copy in half and focus more on our free-trial features, to reduce churn. |
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